Deine Vorteile – das bieten wir dir:
On Offer:
- Relocation allowance: including a one-way flight ticket, transportation from the airport to a temporary hotel, and one month of paid accommodation while securing permanent housing
- Hybrid working model
- 30% subvention on Deutschland ticket
- Gym membership discount
- Participation in pension and health scheme
- 30 days of holiday
Relocation:
- Darmstadt, Germany, offers a central location in Europe, making it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail, and air, with Frankfurt Airport being one of Europe's busiest and most well-connected airports, facilitating easy international travel.
- Serco GMBH offers relocation support for all candidates eligible to work in EU that are planning to relocate to Germany and work for SercoGMBH.
Aufgaben
In Europe, we work closely with our clients to provide tailor-made and specialised services to international organisations in the space, immigration and defence sectors. We offer individual services for various public institutions.
In the field of immigration, we are a proud partner of European Homecare and ORS for public sector clients and are committed to helping European governments support refugees when they arrive, accompany them during their stay and promote their integration into local communities. For over 30 years, we have been making a positive contribution with flexibility, care, neutrality and loyalty.
We’re looking for a OTC Immigration Process Lead, to reinforce the team in our Germany office!
We look forward to meeting you!
DISCLAIMER: Please inform your Service Manager or Contract Manager before applying for internal positions outside your team
Rollenverantwortung
As an OTC Immigration Process Lead at Serco, you will be at the heart of our financial operations, playing a crucial role in shaping and optimising our OTC processes. You will have the opportunity to work closely with a diverse range of stakeholders, initially in Germany but eventually this role will cover Switzerland, Italy and Austria. You will also be dealing with various finance business partners and operations teams across the globe. This position offers a unique chance to influence and lead significant process improvements and drive global standardisation efforts.
Key to your success will be your ability to understand the fundamentals of Serco's OTC systems, including key controls and their application across various contracts within our portfolio. This role offers a significant opportunity to develop your knowledge of the operations of a large, diverse business while supporting Serco in achieving its strategic goals.
As part of this you’ll:
- Engage proactively with stakeholders, to seek feedback on key OTC activities (e.g., debt collection, cash application) and ensure continuous improvement.
- As the immigration business is made up of multiple contracts this role will produce a BHD, (billing hand over document) for each contract. Ensuring that there is clear guidance how each contact is structured and invoiced.
- Lead and implement continuous improvement initiatives to enhance OTC processes and governance, with a focus on standardisation, automation, and accuracy.
- Collaborate closely with audit and assurance teams to ensure timely completion of assigned actions.
- Understand and anticipate future business requirements, defining functional needs for system changes and new solutions.
- Maintain service level agreements for the OTC tower and monitor process effectiveness through KPIs.
- Work with local teams on system upgrade and implementation.
- Identify training needs within finance/operations team and implement necessary training.
- Ensure all processes and controls are documented, updated, approved, and exceptions tracked.
- Develop and maintain comprehensive training materials and desktop procedures.
- Able to provide cover for the raising of invoices for Immigration Germany
Unsere Anforderungen – das bringt Sie mit:
What you’ll need to do the role:
- Demonstrable experience of process ownership within a similar industry.
- Extensive end-to-end knowledge of OTC processes.
- Working knowledge of various financial systems ideally including SAP, Datev, Navision & Lucanet
- Experience in continuous improvement methodologies (e.g., Business Process Management, 5 Whys Analysis).
- Proven experience in leading finance or business change projects.
- Strong leadership capabilities and personal gravitas.
- Ability to build and maintain strong relationships with internal and external customers and stakeholders.
- Strong presentation, communication, and interpersonal skills.
- Adaptable, enthusiastic, and a continuous learner.
- Experience in working in a large, multi-site, global organisation.
- Deadline-oriented with a focus on accurate and timely delivery.
- Strong project management skills, including reporting and risk management.
Language skills:
- Mandatory English and German and highly desired either French/Italian/Dutch
Über uns
Why should you join Serco ?
At Serco not only is the nature of the work we do important, everyone has an important role to play.
Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.
A world of opportunity - You’ll be wholeheartedly supported with development and career progression
Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion.
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.